Why hire a consultant?
You're in your shop every day, right? How could someone that has spent very little time there tell you how to improve things?
Most times being at ground-level can hamper our ability to see opportunities to improve. A customer says that we scratched their car, a technician has trouble with a diagnosis, and then someone calls in sick. How can you spend hundreds of hours researching, planning, and evaluating when you only have so many hours in every day.
J. Hagan Consulting can take on any tasks you don't have time for.
- Full business analysis
- Customer handling
- Advisor training
- Technician process
- Recruiting
- Social Media
- Marketing
- And so much more.
Call us today for a free phone consultation! (828) 269-6929
Services we offer
Some of the most common tasks we undertake are listed below but the fact is that there is a strong possibility that no matter what you need we can either help or refer you to someone that can!
Deep Dive
We can evaluate every facet of your operation from top to bottom and offer insights based on decades of experience and training. This option offers the most potential for improvement and increased profits. With input from you we will look at everything you can imagine (and probably more) to get the big picture. We will take all the right things you do and add lots more!
Customers
These folks are the reason our doors stay open! You do a good job right? How many more customers would you have (and how much more money would you generate) if you took "good" to "great"? We can help you improve your customer's experience so that they tell everyone they know about your amazing facility.
Employees
This is a hard time in our industry! For quite some time now there have been more retirements than recruitments. Taking care of the good people is more important now than ever! We can evaluate your recruiting efforts and compensation plans to ensure that you are offering what it takes to retain your best people.
Equipment
Considering a new aligner? A new tire balancer? Ever considered a tire shaving machine? We can evaluate whether or not now is the best time to upgrade and how to effectively utilize and market those shiny new pieces of income producing equipment.
COVID19
The COVID19 pandemic changed the way the world works. Did it help or hurt your business? Did you use it as an opportunity to impress your customers or did you suffer? We can show you how the correct handling of this virus could have been a way to improve your business.
Technology
Let's face it; technology is the way of the future. You can either fight against it and watch our competitors advance, or you can embrace it. Let us be your trusted advisors for new tech and products. After all, not ALL new products are good ideas but we have the know-how to evaluate which ones are "must-haves."
Expansion
Find yourself working so many extra hours that you think it might be time to expand or add staff members? Considered buying another location? We can help analyze your plans and provide opinions and options you might have not considered previously.
H.R.
Two of the most dreaded letters in modern business. Handling your employee interactions can be a nightmare. Do you dread handling employee discipline so much that you "just let it go?" Have you lost good people routinely because of the bad ones? We can give you the tools you need to deal with uncomfortable employee situations.